Tag - Customer

Twitter Focus

Twitter’s Direct Message update focuses on customer service

With 317 million users and more than half a billion tweets being sent daily, you would think things are going well for Twitter. But after struggling to attract investors in a very public auction, the network’s valuation and reputation has continued to slide. To arrest this downturn, Twitter has played to its strengths and introduced two new Direct Message features, which will undoubtedly boost the customer service efforts of brands using the network. Twitter’s customer service focus For quite some time now, [...]

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