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The latest updates from the world of social media

The latest updates from the world of social media

Recently, it seems as though the biggest names in social media have simply been sharing (or in some cases stealing) each other’s ideas and features. For example, take a look at this article over at Recode to see the similarities and differences between the recent ‘innovations’ of the major networks. Even so, this doesn’t mean to say that today’s social media landscape is slowing down or becoming stale. Nearly every month you can be guaranteed that at least one platform [...]

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Twitter Focus

Twitter’s Direct Message update focuses on customer service

With 317 million users and more than half a billion tweets being sent daily, you would think things are going well for Twitter. But after struggling to attract investors in a very public auction, the network’s valuation and reputation has continued to slide. To arrest this downturn, Twitter has played to its strengths and introduced two new Direct Message features, which will undoubtedly boost the customer service efforts of brands using the network. Twitter’s customer service focus For quite some time now, [...]

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